Five Star Solutions is a global CX and outsourced customer support partner, founded in 1986, delivering omnichannel care, technical and sales support, back-office operations and digital agents across the US, Guatemala and the Philippines.
Five Star Solutions is a global customer experience and outsourced customer support partner, founded in 1986 with roots in the American Midwest. The company combines technology with human-delivered service, providing support as an extension of its clients' organisations across every channel and interaction. It operates through a delivery footprint that spans onshore teams in the United States, bilingual nearshore operations in Guatemala, offshore delivery in the Philippines, and digital agents.
Its service portfolio covers five areas: front-line customer care delivered omnichannel; technical support for organisations facing rising complexity and customer expectations; sales operations and customer-facing sales support; back-office operational support; and digital agents, which work within a connected, technology-enabled environment alongside human teams. The underlying technical domains include customer experience technology, AI-enabled service, omnichannel contact centre operations and technology-enabled global delivery platforms.
The company states an approach guided by clarity, accountability and care, with an emphasis on scaling operations while maintaining quality, control and compliance. Delivery models are structured to provide consistent experiences across channels, drawing on bilingual talent in Guatemala and a combination of onshore, nearshore and offshore capacity. Further details are available at getfivestar.com.
