Capacity is a St. Louis-based AI support automation platform, founded in 2017, serving over 20,000 organisations worldwide with unified CX and knowledge orchestration tools.
Capacity is an AI-powered support automation platform founded in 2017 and headquartered in St. Louis, Missouri. The company builds software that automates support for teams and customers, with the stated aim of enabling faster and more effective interactions for contact centres. It reports serving over 20,000 organisations worldwide, and positions its platform as a way for contact centres to reduce costs and improve customer satisfaction (CSAT).
The company's technical work spans artificial intelligence, conversational AI and AI agents, natural language processing, knowledge orchestration and customer experience automation. Its flagship product, the Unified CX Automation Platform, covers support activity from AI agent self-service and agent assist through to post-call automation and outbound campaigns. These capabilities are unified by an AI Knowledge Orchestration Layer, a single knowledge layer that underlies and powers all support automation across the platform.
Capacity was founded by David Karandish and Chris Sims and is part of the Equity.com incubator. The company states that it values diversity of voice, perspective and background, and that it treats employees like adults, with freedom and responsibility. Its stated core values are Hustle, Ownership, Proactive, Excellence and Humility. Capacity says it is looking for talented, driven and humble teammates who want to do the best work of their career.
