EA
TIER I SERVICE DESK AGENT (JUNIOR, EXTENDED HOURS)
Empower AI Inc.
$57.5–82.9K / year · Remote · United States
Empower AI Inc. provides AI and technology solutions to U.S. federal agencies across defense, health and civilian missions, from its Reston, Virginia headquarters.
Empower AI Inc., formerly known as NCI Information Systems Inc., delivers artificial intelligence and technology solutions to U.S. federal government agencies, supporting digital transformation efforts intended to improve mission effectiveness. The company has supported federal customers for more than 30 years, including the Departments of Defense, Homeland Security, Justice, and Health and Human Services. It is headquartered in Reston, Virginia.
Its technical work spans artificial intelligence, machine learning, automation, natural language processing, engineering and integration, software solutions, mission support, infrastructure modernization, IT service management and data science. Two principal offerings are described: the AI Platform, which provides government leaders with insights and tools to make critical decisions faster and accelerate workforce productivity, and AI Services, specialised AI work for federal agencies within a broader portfolio of engineering and integration, software, mission support, infrastructure modernisation and IT service management.
Teams of technologists, engineers and data scientists collaborate to customise solutions for federal customers, with the stated goal of enabling a more creative and productive government workforce. The company describes a mission-driven culture combining deep technical expertise with a focus on federal missions, and notes a workforce deeply rooted in military service.
Verticals served include U.S. federal government, defense, health and civilian government missions.