CHN is a managed services organisation providing patient access, navigation, billing, and IT platforms to 15 Planned Parenthood affiliates across 19 states.
The Clinical Health Network for Transformation (CHN) is a managed services organization that provides integrated support to Planned Parenthood affiliates, helping patients reach essential healthcare services, including reproductive health and abortion care, across state lines. Its technical work is concentrated in three areas: IT systems and scalable digital platforms, revenue cycle management and billing systems, and digital healthcare access platforms. Information Technology underpins all of the organisation's functions and is delivered through scalable digital platforms.
CHN's operations are organised around four service lines. The Patient Access Center handles appointment scheduling, preregistration, and financial verification. Patient Navigation covers transportation and lodging for patients travelling more than 60 miles. The Central Billing Office manages revenue cycles, claims submission, and appeals. Information Technology supports the whole organisation. Representatives are bilingual in English and Spanish.
The organisation employs 277 people distributed across 23 states and reports revenue of $32.6 million. It serves 15 Planned Parenthood affiliates whose coverage spans 19 states, delivering services across state lines within the United States. Leadership comprises CEO Zari Watkins and CIO Aaron Caine.
CHN states a commitment to health equity and racial justice, and to sustaining access infrastructure irrespective of patients' geographic location. The stated purpose of its shared services is to allow affiliates to concentrate on patient care.
